Privacy Policy

Privacy Policy

This Privacy Policy explains what data we collect, how we use it, and the choices available to you. By using the Site or placing an order, you agree to the practices described in this Privacy Policy.

Core Privacy Commitment

We are committed to protecting user privacy. We do not publicly display, share, or use personally identifiable information (PII) such as full names, phone numbers, email addresses, postal addresses, or precise location data for marketing, testimonials, website notifications, or promotional purposes.

Where limited information is displayed (for example, purchase notifications), it is anonymised and non-identifiable and does not allow identification of any individual customer.

Information We Collect

Automatically Collected Information

When you visit or interact with the Site, we may automatically collect limited, non-sensitive information including:

  • IP address (used only to identify country or region-level access)
  • Browser type and settings
  • Device type and operating system
  • Date and time of access
  • Pages visited and navigation patterns

This information is collected in aggregated or anonymised form and is used solely for website performance, analytics, security, and improvement purposes.

Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Enable basic website functionality
  • Improve user experience
  • Analyse website usage patterns

Cookies used by us do not store personally identifiable information. Third-party services may place cookies subject to their own privacy policies.

How We Use Information

We use collected data for the following purposes:

  • Processing orders, payments, deliveries, and customer support
  • Improving website functionality, security, and user experience
  • Conducting internal analytics and performance assessment
  • Complying with legal and regulatory obligations
  • Preventing fraud and misuse of the Site

All such usage is carried out in accordance with applicable laws and on a need-to-know basis.

Testimonials, Reviews, and User-Generated Content

Any testimonials, reviews, feedback, images, or videos voluntarily shared with the Company may be used for marketing or communication purposes only in anonymised and non-identifiable form.

  • We do not display customer names, contact details, or identifiable images without explicit and separate consent
  • Testimonials may be shown using generic descriptors or anonymised references
  • Users may request removal of their testimonial content at any time

Consent for such anonymised use is covered under this Privacy Policy and is deemed granted upon voluntary submission of such content.

Website Purchase Notifications

Purchase notifications displayed on the Site may show generic first names or initials and broad location references (such as city or region). These notifications:

  • Do not reveal PII
  • Are generated using anonymised transactional data
  • Are used solely for social proof and website functionality

No separate consent is required for this feature as no PII is disclosed.

Marketing Communications

We may contact users regarding products or offers that may be of interest. Users may opt out of promotional communications at any time. Transactional communications (such as order updates) will continue as necessary.

Marketing communications do not involve public disclosure of user data.

Sharing and Disclosure

We may share limited personal data with:

  • Payment processors and logistics partners (for order fulfilment)
  • IT, analytics, and customer support service providers
  • Authorities where required by law

All such sharing is governed by confidentiality obligations and limited strictly to the purpose for which it is shared.

We do not sell or publicly disclose personal data to third parties.

Data Retention

Personal data is retained only for as long as necessary to:

  • Fulfil orders and customer support obligations
  • Meet legal, tax, or regulatory requirements

Where feasible, data is anonymised so it no longer identifies individuals.

Children’s Privacy

We does not knowingly collect personal data from children under 13 years of age.

Security Measures

We implement reasonable technical, organisational, and administrative safeguards to protect personal data, including encryption, restricted access, secure servers, and internal controls. While we take data security seriously, no system is completely secure.

Changes to This Policy

This Privacy Policy may be updated from time to time. Updates will be posted on this page, and continued use of the Site constitutes acceptance of the revised policy.